For dental practices
Give your front desk room to focus on patients.
We build working systems that take routine calls and follow-up off your front desk: recall, reactivation, new-patient intake, reminders and reviews. Everything is built around your practice software and your team's routines, with patient privacy in mind from the start. Then we train your team until they run it themselves.
10+ years in product and technology including at Waymo and Workday.
Based in Loomis, CA. Serving Rocklin, Roseville, Granite Bay, Auburn, the Sacramento area, and remote.
What changes
Sound familiar?
Your team is caring for patients and answering the phone at once.
Most practices are not short on patients who need care. They are short on hours at the front desk to keep everyone on schedule.
What we build
Systems that handle the routine so your team does not have to.
Each one fits around your practice management software and the way your front desk already works.
Front-desk call support
Common questions, like hours, directions and whether you take a certain insurance, get answered by text or phone, and missed calls get a reply right away, so your team can focus on the patients in front of them.
Recall and reactivation
Patients due for recall, and patients who have not been in for a while, get friendly, well-timed messages inviting them to book.
New-patient intake
New patients fill out their information before the visit, and it arrives ready for your team to review instead of retype.
Appointment reminders
Reminders go out before every visit, and patients can confirm or ask to reschedule, which gives you a chance to fill the gap.
Review requests
After a visit, patients get a simple request to share their experience, so your online reputation keeps up with your care.
Your team stays in charge. Clinical questions always go to a person, and the system never gives medical or dental advice.
Before and after
What a normal day at the front desk can look like.
An illustration of the kind of change we aim for, not a promise of specific results.
Patient privacy
Built with HIPAA in mind.
Patient information is handled with HIPAA in mind. We only use tools whose providers sign a Business Associate Agreement (BAA) with your practice, and no patient information goes into any tool without one.
We keep patient data to the minimum each system needs, and we walk you through where information is stored and who can see it. We do not claim any certification, and your practice stays responsible for its own compliance program. We are glad to work with your compliance advisor.
How we work
We build it, then stay until your team runs it.
A system nobody uses is not worth building. Adoption is part of the job, not an extra.
01
Learn how you work
We start with a conversation and a look at how work actually moves through your business today: the calls, the spreadsheets, the shortcuts.
02
Build around it
We build the system to fit the tools and habits you already have, and only change what needs changing.
03
Train until it sticks
We work alongside your team, answer questions, and adjust the system until using it is just how the work gets done.
04
Hand it over
Your team runs it on their own. Ongoing support is optional, and only for the things you cannot do yourselves.
Start with a conversation
Tell us where the front desk gets stuck.
In a free 30-minute consultation, walk us through a busy day at your front desk. We will tell you plainly where a working system would help, and where it would not.
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